Overview

Leon is a chain of ‘naturally fast food’ restaurants operating within the UK. John Vincent (Leon CEO) engaged ecc in 2014 with the aim of updating their aging systems and ecc were given the remit of transforming IT at Leon and aligning with John’s strategy; “At Leon we strive to provide employees with robust technology so that they can make the customer the focus of their attention.

"ecc are so much more than an IT services provider, they are a trusted partner to Leon"

– John Vincent, Leon CEO

Our approach

ecc started by getting to understand the Leon business and how technology is used on a day to day basis in head office and in their restaurants. We spoke to lots of Leon employees in all different parts of the business. This allowed us to build a rich picture of how ecc could help Leon. We were interested in the business challenges employees faced in their day to day roles.

We went onto roll out new IT infrastructure focussing on giving employees tools which enabled them to do their jobs more effectively. We updated head office level systems and software. We then went onto update the technology employees were personally using such as laptops.

We changed the way in which Leon accessed IT support by offering a centralised helpdesk from our offices in North London. This allowed them to feel confident that if there are any issues ecc are just at the end of the phone.

Benefits
  • Up to date and robust technology
  • Centralised business information
  • Communication tools to enable business dialogue
  • Empowering employees with technology
  • Centralised business information
  • Accessibility to support in one place
  • Ongoing access to consultancy

We continue to partner with Leon and are working on projects to bring further technological change which supports their business growth strategy.